Resorts World
Terms & Conditions

By accessing the Resorts World platform – whether through the website, the Android app, or the iOS app – and by creating an account, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms form a legally binding agreement between you and Resorts World.

If you are accessing the platform on behalf of another person, you confirm that you have the authority to bind that person to these terms, and that they meet all eligibility requirements. You remain personally responsible for all account activity.

To register and use the Resorts World platform, you must meet all of the following requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines when accessing the platform.
• You must not be a person who has been self-excluded from the platform or who is under a court order or other legal restriction that prohibits participation in online gaming.
• You must have full legal capacity to enter into binding agreements under Philippine law.

Resorts World reserves the right to request proof of age at any time. If age verification cannot be confirmed, your account may be suspended pending verification, and any pending withdrawals may be held until the matter is resolved.

Each player is permitted to hold only one account on the Resorts World platform. Creating multiple accounts is prohibited and may result in all accounts being permanently closed and funds being forfeited.

When registering, you must provide accurate, complete, and up-to-date information. You are responsible for keeping your account information current. Resorts World may request updated documentation at any time.

KYC (Know Your Customer) verification is required before your first withdrawal can be processed. You will be asked to submit a valid Philippine government-issued ID. Accepted documents include a Philippine Passport, SSS/UMID card, Driver's License, PhilSys National ID, and other government-issued photo IDs. Resorts World may request additional documents if required.

Your account login credentials are personal and must not be shared with any other person. You are responsible for all activity that occurs under your account. If you believe your account has been accessed without your authorisation, contact support immediately.

All deposits and account transactions on the Resorts World platform are conducted in Philippine Peso (PHP). Resorts World does not accept deposits in other currencies, nor does it accept cryptocurrency or credit card payments for gaming transactions.

Available deposit methods include:

• GCash (via your registered GCash account)
• Maya (via your registered Maya account)
• Philippine bank transfer
• Philippine online banking portals

Deposits must originate from an account registered in your own name. Resorts World will not accept deposits from third-party accounts. If a third-party deposit is identified, it will be returned and the associated account may be reviewed.

Minimum deposit amounts vary by method and are displayed in the deposit section of your account. Deposits are typically credited within minutes, though processing times may vary depending on the payment provider.

Withdrawals can be requested by verified account holders at any time, subject to the following conditions:

• Your account must have completed KYC verification before a withdrawal can be processed.
• The payout account (GCash, Maya, or bank account) must be registered in exactly the same name as your verified Resorts World account.
• The withdrawal amount must meet or exceed the minimum withdrawal threshold for the chosen method.
• If any portion of your balance originates from a bonus, the applicable bonus terms must be satisfied before that portion can be withdrawn.

Resorts World does not process withdrawals to third-party accounts under any circumstances. E-wallet withdrawals are typically processed within one to three hours. Bank transfer withdrawals may take one to three business days depending on the receiving bank.

For detailed information on the withdrawal process, see the Withdrawal page.

All game outcomes on the Resorts World platform are determined by certified Random Number Generator (RNG) systems. Results are random, independent, and cannot be predicted or influenced by any player action beyond placing a bet.

Players must at all times play in good faith. The following are strictly prohibited:

• Using automated scripts, bots, or software to interact with games or the platform
• Exploiting software errors or malfunctions for financial gain
• Coordinating with other players to manipulate game outcomes
• Any form of cheating, collusion, or fraudulent play

In the event of a technical error or game malfunction that results in an incorrect display of a result, Resorts World reserves the right to void the affected round and return the relevant stake to the player's account. Winnings generated from a clear malfunction will not be paid.

Resorts World may from time to time offer bonuses, promotions, or other incentives to players. Each promotion will have its own specific terms displayed at the time the offer is made. Players should read those terms before accepting any bonus.

General conditions that apply to all bonuses unless otherwise stated:

• Bonuses are available to eligible accounts only. One bonus per player per promotion unless stated otherwise.
• Bonus funds may be subject to wagering requirements before they can be withdrawn. Wagering requirements are specified in the individual promotion terms.
• Bonuses cannot be transferred between accounts or converted to cash except in accordance with the applicable wagering requirement.
• Resorts World reserves the right to amend or cancel a promotion at any time if there is evidence of abuse, technical error, or other exceptional circumstances.

Any attempt to exploit bonus offers – including creating multiple accounts to claim the same bonus, or placing offsetting bets to meet wagering requirements without genuine play – constitutes a breach of these terms and may result in the forfeiture of the bonus and any associated winnings.

The following activities are strictly prohibited on the Resorts World platform. Engaging in any of these may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Using the platform while under 21 years of age
• Creating or operating more than one account
• Providing false, misleading, or fraudulent information during registration or KYC
• Depositing funds originating from illegal sources (money laundering)
• Using third-party payment accounts for deposits or withdrawals
• Attempting to hack, reverse-engineer, or interfere with the platform's systems
• Engaging in collusion or match-fixing in any game or sports betting market
• Sharing account access with another person

Resorts World reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification within a reasonable period
• Reasonable suspicion of fraud, money laundering, or illegal activity
• At the request of the account holder (voluntary closure or self-exclusion)

If your account is closed due to a breach of these terms, any bonus funds or winnings derived from prohibited activity may be forfeited. Genuine deposited funds will be returned after verification, provided no outstanding investigations are pending.

You may close your account at any time by contacting support. If you wish to self-exclude for responsible gaming reasons, Resorts World will process the request and restrict your access accordingly.

Resorts World is committed to providing a safe and responsible gaming environment for all players. The platform offers the following responsible gaming tools, accessible from your account settings:

• Deposit limits – Set daily, weekly, or monthly deposit caps on your account
• Session time reminders – Receive notifications when you have been playing for a set duration
• Self-exclusion – Temporarily or permanently restrict your own access to the platform

Online gaming should always be treated as entertainment, not as a source of income. No outcome on the Resorts World platform is guaranteed. Resorts World does not make any representations about potential winnings, and no claims of consistent returns are made or implied.

For full information on responsible gaming resources, visit our Responsible Gaming page.

Resorts World collects and processes personal information in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your data as described in that policy.

Personal data collected during registration and KYC is used for account management, identity verification, fraud prevention, and compliance purposes. It is not sold to third parties for marketing purposes.

All connections to the Resorts World platform are protected by SSL encryption. Account actions involving money or sensitive information require OTP (one-time password) verification for additional security.

For full details on how your data is collected, stored, and used, see the Privacy Policy.

Resorts World reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, players will be notified via the platform or by email to the address registered on their account.

Continued use of the platform after an update to these terms constitutes acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact support to request account closure.

The date at the top of this page reflects when these terms were last updated. We encourage you to review this page periodically to stay informed of any changes.

For questions about these Terms and Conditions, contact our support team at [email protected].